On this week’s show, listen to us reminisce about our eyebrow-raising experiences with servers and cashiers in Germany, Austria and Canada. We compare two different service cultures and two different perspectives to see which one stands supreme. Prepare yourself for a mildly heated discussion!
0:50 – “It’s strange how the level of expectation for good quality service is pretty low”
1:34 – During one of my university lectures, our professor asked for a show of hands to see if we agreed or disagreed with American-style customer service
3:36 – Canadian restaurant servers vs. German servers
5:09 – The art of German restaurant billing: it may take multiple waves and shouts to get your server to bring you the bill so you can pay and leave
6:08 – In Canada, good tipping is expected, but in Germany it’s not obligatory
8:36 – Dare to return your food to the kitchen in Germany
10:00 – Germany’s cash culture vs. Canada’s card culture
12:18 – Watch out for those German ATM fees; they’ll sting you if you’re from another bank
12:46 – Amaze German cashiers by using your card’s “tap” feature to pay
13:47 – Two meals, one plate
14:38 – Plate-tossing Viennese servers
19:00 – The definition of an oxymoron: Being ignored at a car dealership
22:19 – The bubbly charm of Canadian servers
24:24 – Are customer service telephone hotlines universally bad?
26:13 – Third time’s the charm when cancelling tenant insurance in Vienna
27:08 – Germans love their paperwork
29:14 – Parking spots for dogs
30:37 – Off topic… Why are the dogs in Munich so well-behaved?